REFUND POLICY

Livanta wishes to provide every customer with a seamless shopping experience. Every product is carefully checked and packed before dispatch.

Once delivered, opened or used products cannot be returned as they cannot be reused or resold. Returns or refunds are applicable only in cases of damaged, defective, missing, or incorrect products received.

Refund Policy

Livanta is not responsible for any damage caused after successful delivery due to improper handling, misuse, or external factors.

An unboxing video with the original packaging is mandatory for claims related to missing items, damaged products, breakage, or incorrect products.

For refund claims, please contact us at:
Email: livantaessentials@gmail.com
Phone: +91 9113945682

Please share your order details along with clear images/videos of the issue with the subject line: “Refund Request - Order Number”.

Damaged Package

If the package appears tampered, damaged, or opened at the time of delivery, we request you to refuse acceptance from the delivery partner.

Refund Timeline

A refund claim must be raised within 48 hours of order delivery with all required details.

After verification and approval, refunds will be processed to the original payment method within 7-10 working days.

Shipping charges (if applicable) are non-refundable.

Return Policy

Returns/replacements are accepted only in extreme cases such as:

  • Product damaged during transit
  • Manufacturing defect
  • Broken product received
  • Missing item from package
  • Incorrect product delivered

Customers must contact our support team within 24-48 hours of receiving the order.

Cancellation Policy

Orders can only be cancelled before they are dispatched from our warehouse.

For prepaid cancelled orders, refunds will be credited back to the original payment source within 7-10 working days after cancellation approval.

FAQ

Does Livanta accept returns for opened or used products?

No. Opened or used products are not eligible for return. Refunds/replacements are applicable only for damaged, defective, missing, or incorrect items.

How do I cancel my order?

You can request cancellation before dispatch by contacting our support team at livantaessentials@gmail.com.

Livanta
The Art of Modern Living