EXCHANGE POLICY
At Livanta, we take utmost care in packaging and delivering our products. However, in the unlikely event that your product arrives damaged or defective, we are happy to offer an exchange under the following terms.
Eligibility For Exchange
Exchanges are applicable only in cases of:
- Product damaged during transit
- Defective or broken product received upon delivery
- Incorrect product delivered
How To Request An Exchange
Please contact our customer support team within 24-48 hours of receiving your order.
Email: livantaessentials@gmail.com
Phone: +91 9113945682
Customers must share clear photos and/or an unboxing video showing the issue along with the original packaging.
Verification Process
Once we receive your request and required proof, our team will review and verify the details. The verification process may take 1-2 working days.
Exchange Timeline
Once approved, the replacement product will be dispatched and delivered within 5-7 working days from verification.
In case the product is unavailable, we may provide a suitable alternative or store credit.
Conditions
- Products must be unused and in original packaging
- Exchange is not applicable for damage caused due to misuse
- Damage caused after delivery will not be covered
- Change of mind returns are not accepted
Need Help?
For any concerns, feel free to reach out to our support team. Your satisfaction and trust are important to us.
Livanta
The Art of Modern Living